Personal Data Protection Notice

1. Data Controller

Metacy Teknoloji ve Bilişim Sistemleri Ltd. (FAV Technology), Katibim Sk 5-9810, Hamitköy, Lefkoşa 99040, KKTC. Contact: [email protected] · +90 392 444 08 50

2. Personal Data We Process

• Identity and contact details: full name, e-mail address, phone number.
• Company and project details: company name, project location, type and stage, systems of interest, notes.
• Appointment and service details: preferred date, number of visitors, service/SLA request.
• Security data: IP address and server logs.

3. Purposes of Processing

• Receiving, evaluating and completing your quote, survey, demo and service requests.
• Contacting you about your request.
• Managing contracts and after-sales services.
• Meeting legal obligations and ensuring information security.

4. Legal Grounds and Collection Method

Your personal data is collected electronically through website forms, e-mail, phone and WhatsApp. It is processed on the basis of your explicit consent, the performance of a contract, our legal obligations and our legitimate interests.

5. Transfers

Your data may be transferred, strictly for the purposes above, to our hosting and e-mail providers, to business partners where needed to fulfil your request, and to legally authorized public authorities. These providers' servers may be located abroad.

6. Your Rights

• To learn whether your personal data is processed and request information about it,
• To learn the purpose of processing and whether data is used accordingly,
• To request correction, deletion or destruction of incomplete or incorrect data,
• To object to processing and withdraw your consent,
• To claim compensation for damages arising from unlawful processing.

7. Requests

You can send requests about your rights by e-mail to [email protected] or in writing to Katibim Sk 5-9810, Hamitköy, Lefkoşa 99040, KKTC. Requests are answered free of charge within 30 days at the latest.